Personal information is as important to us as it is to you, At FSDH Merchant Bank Limited (“FSDH”) we are committed to protecting your information. By ‘your information’ we mean any information provided to us by you or a third party. We will only process information where we have obtained your explicit consent or are otherwise lawfully permitted to do so.
The purpose of this Privacy Notice is to explain how personal information is collected and processed in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by self or when it is combined with other information). We may update our Privacy Notice from time to time. When we do we will communicate any changes to you and publish the updated Privacy Notice on our website. We would encourage you to visit our website regularly to be aware of the purposes for which we process your information and your rights to control how we process it.
This privacy notice (the “Privacy Notice” or “this notice”) relates to all personal information processing activities carried out by FSDH. FSDH is a data controller of personal information collected and processed for our business (including the products and services that we provide). In this notice, references to “we”, “us” or “our” refers to FSDH while “you” and “your” means any business customer or partner (which includes suppliers or other organisations we do business with). In the case where an account, product or service has more than one holder, owner or signatory, “you” or “your” can refer to any, both or all of you.
Our principal address is 1/5 Odunlami St, Lagos Island, Lagos and our contact details can be accessed on our official website; www.fsdhgroup.com
We collect and process various categories of personal information at the start of, and for the duration of, your relationship with us. We will restrict the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice. Personal information may include:
We may collect personal information about you (or your business) from affiliates and the parent company of FSDH and any of these sources:
Subject to applicable laws, reputations, and/or banking industry guidelines, you have the following rights:
We may use the information we collect from you when you register, subscribe for a product or service, sign up for our newsletter, respond to a survey or marketing communication, surf the website, provide account details at our physical locations or use other site features in the following ways:
We will share your personal information if and only if there is a legal basis for doing so. We will NOT disclose your personal information to anyone except:
Sensitive personal data (also known as Special categories of personal data) make up information we collect from you. In particular, we may process, biometric data, for services that require it. We process such sensitive personal data when you have provided your consent or otherwise required by applicable law and these information will be collected and processed only for the particular purposes and activities for which the information is provided.
FSDH will retain the information provided based on the nature of activity, the type of record, product or service, applicable legal and regulatory requirements. The retention period may be changed. We will keep your personal data for as long as we have a relationship with you. Once our relationship with you has come to an end (e.g. following closure of your account or following a transaction), or your application for a product is declined or you decide not to go ahead with it, we will only retain your personal data for a period of time that is, depending on the type of personal data, and the purposes for which we hold that information. Also, the retention period will be in line with the requirements of regulatory bodies in Nigeria.
We implement a variety of security measures to maintain the safety of your personal information. Any data (including personal information) will be collected and stored on secure file servers.
Performance of a contractual agreement
Processing of personal data is necessary for the performance of a contract to which the individual is a party or for the Bank to take pre-contractual steps at the request of the individual. E.g. To provide and manage the finacial services to the customer.
Fulfillment of a legitimate interest
Processing is necessary under the legitimate interest of the Bank, unless these interests are overriden by the individual’s interests or fundamental rights. E.g. Sending customer details to a credit bureau in order to make an informed credit decision. Validating KYC details
Consent of the data subject
The individual has given their consent to the processing of their personal data.
Processing in the public interest
Processing of personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority. E.g. Processing data based on law enforcement agency’s request
Compliance with a legal obligation
Processing of personal data is necessary for compliance with a legal obligation to which the Bank is subject to. E.g. Data is processed as a requirement of regulatory authority
Protection of a vital interest
Processing of personal data in order to protect the vital interests of the data subject or another individual. “Vital interests” will include interests essential for the life of the data subject or another individual. It applies if it’s necessary to process personal data to protect someone’s life. E.g in case of memory loss.
Cookies are small text files containing information which your computer or mobile device downloads when you visit a website, return to websites — or visit websites that use the same cookies — they recognize these cookies and therefore your browsing device. We do not store confidential or sensitive personal information in cookies.
Google Analytics data is shared with Google. For more information on Google’s Privacy Policies, visit https://policies.poople.com/privacy.
Some cookies are needed to make our website work, but we need your consent to use others. The cookie categories are;
These cookies are needed to run our website, to keep it secure, and to obey regulations that apply to us. These cookies will still be collected even if customer declines to the collection of cookies.
These cookies remember your region or country, language, accessibility options and your settings.
These cookies tell us how customers use our website. We study and profile this data to help us improve our products and performance
These cookies help us decide which products, services and offers may be relevant for you. We may use this data to tailor the ads you see on our own and other websites and apps.
We do not use third-party cookies on our website.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. This can be done in your browser settings. Since browsers differ, we recommend that you access the Help Menu to learn the correct way to modify your cookies.
If you turn your cookies off, some of the features that make your site experience more efficient may not function properly.
You can learn more about cookies at http://www.allaboutcookies.orp/
Based on the changing nature of privacy laws, user needs and our business, this privacy notice may be updated from time to time. Any change to our Privacy Notice will be communicated on our website, and this will be effective as soon as published. Accordingly, we encourage periodic reviews of this Privacy Notice for awareness of any changes that may have occurred.
FSDH is committed to resolving your privacy complaints and concerns as quickly as possible. If you have a concern, complaint or questions regarding this Privacy Notice, or you are concerned about an alleged breach of privacy law or any other regulation by FSDH, you may contact us through the following means: at our Head office at 1/5 Odunlami St, Lagos Island, Lagos and at any of our branches in Abuja and Port Harcourt. Our Data Protection Officer will investigate your complaint and give you information about how it will be handled.
Email us at: [email protected]
Call us: 234-1-2702880-2
Or write us: “The Data Protection Officer” UAC House, 1/5 Odunlami Street, Lagos Island, Lagos State, Nigeria.
You also have the right to complain to the data protection authority in Nigeria – NITDA, or refer the matter to a court of competent jurisdiction or as specified in any applicable engagement agreement with FSDH.
Website Address: https://nitda.gov.ng/